Refund policy

All Sales are Final:

• Due to the unique and often one-of-a-kind nature of our jewelry designs and art sculptures, all sales are final. We do not accept returns or exchanges, except in the case of a product arriving damaged or defective.

Damaged or Defective Items:

• In the unlikely event that your purchase arrives damaged or defective, please contact us within 3 days of receiving your order. We will require photographic evidence of the damage or defect to initiate the return process.
• Upon verification of the damage or defect, we will offer a replacement for the damaged item, if available. If a replacement is not possible, we will issue a refund to the original form of payment.

How to Initiate a Return:

• To initiate a return for a damaged or defective item, please contact our customer service team at info@eliaszdesigns.com. Provide your order number and details of the issue, along with clear photographs of the damaged or defective product.
• Our customer service team will guide you through the return process and provide further instructions on returning the item, if necessary.

Contact Us:

• If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer service team at info@eliaszdesigns.com.

Policy Updates:

• EliasZ Designs reserves the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for any changes.