Lifetime Repairs
Q: What does the EliasZ Lifetime Repair Promise include?
A: Our promise covers:
- Manufacturing defects (e.g., loose stones, broken clasps).
- Accidental damage (e.g., bent rings, minor breaks).We’re here to ensure your jewelry lasts a lifetime. Simply contact us at [support email] to start a repair request.
Q: Are repairs completely free?
A: Yes! All repairs covered by our Lifetime Repair Promise are complimentary. For other types of repairs, we’ll provide a detailed estimate before proceeding. Ship the piece back to us an we will cover the shipping back to you.
Policies
Q: Are all sales final?
A: Yes, due to the handcrafted nature of our products, all sales are final. However, your purchase is backed by our Lifetime Repair Promise, ensuring peace of mind.
Q: How long does shipping take?
A: Orders typically ship within 3-5 business days. You’ll receive a tracking number as soon as your item is on its way.
Jewelry Care
Q: How do I care for my EliasZ jewelry?
A: Avoid exposure to water, chemicals, and harsh cleaning agents. Use a soft cloth to gently clean your jewelry after each wear. For additional tips, check out our Jewelry Care Guide.
Q: Can I polish my jewelry at home?
A: Cleaning the textile bracelets at home is recommended (See the Jewelry Care Guide.). Cleaning and polishing polishing the all metal jewelry can be done at home or by a professional. Contact us for more information.
Customization and Sizing
Q: Do you offer custom pieces or engraving?
A: At this time, we do not offer customization. However, please contact us and we will consider each request on an individual basis.
Q: What size should I get?
A: Please see out Size Guide. Reach out to us for further questions and we will ensure your piece fits perfectly.
General Questions
Q: Where is your jewelry made?
A: Every EliasZ piece is handcrafted in our workshop in the U.S.A. using ethically sourced materials and techniques that honor the art of traditional craftsmanship.